Howdy partner! At Apparel Specialty Store, we want you to be as satisfied with your western wear as a cowboy is with his trusty boots. If your gear isn’t fitting just right, we’ll make it right with our straightforward returns and exchanges policy.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unworn, unwashed, with tags attached). Like breaking in a new pair of jeans, we know sometimes things just don’t work out.

Items That Can’t Be Returned:

  • Clearance Cowboy Hats (all sales final on these discounted styles)
  • Men’s Snake Proof Boots (for safety reasons, we can’t accept returns on protective footwear)
  • Women’s Steel Toe Work Boots (same safety considerations apply)
  • Any item showing signs of wear or without original packaging

How to Return Your Western Wear

Follow these steps smoother than a two-step dance:

  1. Request Authorization: Email us at [email protected] with your order number and reason for return within 15 days of delivery.
  2. Pack It Up: Once approved, securely package your items with original tags and packaging.
  3. Ship It Back: Send to our ranch at:
    Apparel Specialty Store Returns
    3524 Stonecoal Road
    Continental, US 45831
  4. Get Refunded: We’ll process your refund within 3-5 business days after receiving your return.

Exchange Process

Need a different size in those Cinch jeans or want to swap that cowboy hat for another style? Here’s how:

  1. Follow the same return process above, noting you want an exchange
  2. Include a note specifying the replacement item/size you’d prefer
  3. We’ll ship your new item once we receive the return (standard shipping rates apply)

Refund Information

Your refund will be credited back to your original payment method within:

  • Credit cards: 3-5 business days after processing
  • PayPal: Typically within 24 hours

Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

Copy and paste this into your email to get the process started:

Subject: Return Request for Order #[Your Order Number]

Dear Apparel Specialty Store Team,

I’d like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to Return: [Product Name, Size, Color]
Reason for Return: [Too Small/Too Large/Changed Mind/etc.]
Preferred Action: [Refund/Exchange for [Product Name, Size, Color]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

International Returns

For our global customers (except Asia and some remote areas), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service – those Rock & Roll Denim jeans are worth keeping tabs on!

Quick Tip:

Before returning, check our size charts – we’d be happy to help you find the perfect fit in our Wrangler jeans or cowboy hats without the return hassle!

Questions? Our customer service team is as reliable as our winter insulated boots. Reach out to [email protected] for assistance.