Welcome to US Fashion Trendsetter’s FAQ page. We’ve compiled answers to the most common questions about our authentic western wear and durable workwear. Whether you’re a rancher, cowboy, or just love rugged style, we’re here to help.
About Our Products
What types of products do you specialize in?
We specialize in authentic western wear and durable workwear including:
- High-quality cowboy hats for men, women, and kids
- Rugged jeans from top brands like Ariat, Cinch, Cody James, Kimes Ranch, and Wrangler
- Durable work boots including snake proof and steel toe options
- Comfortable hoodies and sweatshirts
- Western belts and buckles
Are your products authentic?
Absolutely! We only carry authentic, high-quality western wear and workwear from trusted brands. Our products are designed to withstand the demands of ranch life, work sites, and everyday adventures.
Do you offer plus sizes or extended sizing?
Many of our products come in a range of sizes, including extended sizes for certain items. Please check individual product pages for specific size availability. If you don’t see what you need, feel free to contact our customer service team.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes! We use industry-standard encryption to protect all payment information. Your security is as important to us as the durability of our work boots.
Can I change or cancel my order after placing it?
We process orders quickly to get your western wear to you fast. If you need to make changes, please contact us immediately at [email protected] or call us. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Shipping & Delivery
Where do you ship?
We ship worldwide from our home in Continental, Ohio, with the exception of some remote areas in Asia and certain other locations. Whether you’re a cowboy in Australia or a rancher in Europe, we’ve got you covered.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 via DHL or FedEx) – 10-15 business days after dispatch
- Free Shipping (orders over $50 via EMS) – 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. You can use this to follow your package’s journey from our warehouse to your doorstep. Our carriers provide detailed tracking so you’ll know exactly when to expect your new cowboy hat or work boots.
Are there additional fees for international orders?
International orders may be subject to customs fees or import taxes, which are the responsibility of the customer. These charges vary by country and are not included in your order total. We recommend checking with your local customs office for more information.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of receiving your order. Items must be in new, unworn condition with all original tags attached. Please visit our Returns Policy page for full details on how to return or exchange items.
How do I initiate a return or exchange?
To start a return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order
- Provide your order number and details about the items you wish to return or exchange
- We’ll provide you with return instructions and any necessary forms
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable.
Contact & Support
How can I contact customer service?
Our customer service team is as reliable as our work boots! You can reach us at:
- Email: [email protected]
- Mailing Address: 3524 Stonecoal Road, Continental, US 45831
Do you offer sizing advice?
Yes! We’re happy to help you find the perfect fit for your cowboy hats, jeans, or work boots. Contact our customer service team with your measurements and the specific product you’re interested in, and we’ll provide sizing recommendations.
Can I get a discount for bulk orders?
We appreciate our customers who stock up on western wear essentials! For bulk orders (typically 10+ items of the same product), please contact us directly at [email protected] for potential volume discounts.
Thank you for choosing US Fashion Trendsetter – where western meets workwear and every delivery brings you closer to the rugged, authentic style you love. If you have any questions not covered here, don’t hesitate to reach out to our friendly customer service team.